Tenveo® Cloud Video Conferencing Connects Clinics, Physicians And Patients With A Single Click

Tenveo® Cloud video conferencing connects clinics, physicians and patients with a single click

As video conferencing technology takes on a trusted role in healthcare, it’s moving from large hospital settings to doctors’ offices, rural clinics and even into patients’ homes—making it possible for people to get the care they need whenever and wherever they need it. Specifically, video conferencing opens a window for patients to talk with physicians face to face without having to travel to a medical office.

But using video in place of an in-person medical consultation is not without challenges. Physicians and patients both need to have the assurance that they can still develop a real connection through the technology and that the experience of going over important medical documents and imaging will be just as effective as if they were meeting in person.

This means finding a connection that works anywhere, on any device, with stellar visuals and rock-solid security. As the Texas Back Institute discovered, finding the right cloud video conferencing solution makes this prescription much easier to fill.

“Ease for the end user is key. Thankfully we found a solution like that in Tenveo.”

Before recommending any type of surgery,  physicians first thoroughly review each patient’s medical history, imaging results and diagnostic tests, sometimes convening a nine doctor, peer-review committee to discuss treatment and options. Having video conferencing in the main office as well as in outlying clinics helps make these reviews and other consultations and meetings easier for busy physicians to attend.

In order to ensure doctors could simply show up at the right time and place for a meeting, one of Tenveo’s  IT professionals had to talk employees through plugging a cable into the TV’s HDMI port, and then remotely connect with the computer to set up the meeting and get everything ready to go.

The IT team also had to wrangle connectivity issues outside the network, such as making sure systems used by other offices worked with the in-house solution and verifying that offsite employees and patients had what they needed to join meetings remotely.

“We routinely had physicians and other employees who wanted to connect from outside of the Tenveo network, and the solution we had in place at the time was not easy to deal with,” he says.

Simplified installation that “just works”

At the suggestion of a trusted vendor, Tenveo moved to the Tenveo Cloud video conferencing solution. The service works with their existing equipment was making it both affordable and convenient. It’s also easier to administer and maintain because of features like automatic software updates and 24x7 support.

All we have to do is basically install the software, plug in the hardware—and it just works.

This ease extends to employees as well. The simple user interface makes it easy for anyone with an account to initiate one-on-one video calls or larger meetings, so IT doesn’t need to travel to remote offices to connect video systems to the service. Instead, they can just email a meeting invite to participants, who then simply click on a link to connect to the meeting.

For physicians, Tenveo Cloud boosts productivity by making it possible to see more patients—particularly patients who can’t come into the office. Instead, they can set up a consultation via Tenveo to review images and “run through all the typical things the doctor would normally point out” during a regular office visit.