Tenveo's Warranty Issue For HD Conference Camera And Omnidirectional Microphone

Tenveo's warranty issue for HD conference camera and omnidirectional microphone

Tenveo's video conferencing camera, HD conference camera, and omnidirectional microphone for video conferencing, the warranty period is 3 years. Warranty start date calculation: The user starts with the invoice date of the purchased product. If the invoice cannot be provided, the product's date of production plus 3 months is the start date of the warranty period.

Failure or damage to this product under the following conditions, whether or not within the free warranty period, is not included in the free warranty:

(1) The PASS label on the product is torn or altered;

(2) Failure or damage caused by non-product working environment or incorrect installation, storage and use (such as excessive temperature, too low temperature, too humid or dry, unstable voltage or current, zero ground) The voltage is too large, etc.);

(3) Failure or damage caused by non-Tenveo as an authorized institution, personnel installation, repair, modification or disassembly;

(4) Failure or damage due to improper use of peripherals and improper use of the connection;

(5) malfunction or damage caused by accidental factors or human factors (including operational errors, scratches, handling, water ingress, falling or inputting inappropriate voltage, etc.);

(6) Failure or damage caused by force majeure such as natural disasters (such as earthquakes, fires, floods or lightning strikes);

(7) Other failures or damages caused by quality problems of the Kodak product itself.

(8) Customer rework video conference camera, high-definition video conference camera, omnidirectional microphone, should be carefully packaged, and attach the contact information and equipment failure point.